Last Updated/Effective Date: April 16, 2022.
At SendGlobe Online, customer satisfaction is important to us. Our refund policy is designed to be clear and fair.
1. Eligibility for Refunds
Refunds are available if a transfer has not yet been processed, delivered, or picked up by the recipient.
If a transaction is canceled due to compliance, system error, or payment rejection, you are entitled to a full refund.
Refunds may not be possible once the recipient has collected or received funds.
2. How to Request a Refund
Contact our support team via contact@sendglobe.online with your transaction ID.
Refunds will be reviewed and processed within 7–14 business days.
3. Fees and Deductions
Original transfer fees may not be refundable once processing begins.
Exchange rate differences may apply.
4. Exceptions
Refunds will not be issued in cases of customer error (e.g., wrong recipient details) once funds are delivered.
